Frequently asked questions

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How do I find the right size for me?

The sizes of our individual products are based on standard US clothing sizes. You can find the size chart here.

How do I care for the clothing properly?

Caring for cotton:

Cotton is easy to care for, but should be washed at a low temperature to prevent shrinkage. It is best to wash it at 86–104°F and dry it in the dryer on a low setting.

Caring for polyester:

Polyester is a durable, easy-care material that dries quickly and creases very little. It should be washed at a low temperature (86–104°F) and preferably air-dried to maintain its shape.

Note:

Always follow the care instructions on the garment label. These contain specific recommendations for optimal care and longevity of the product.

Can I buy the products in a store or only online?

Our selection at Fashionette24 is currently only available online.

Can I track my order?

As soon as your package is on its way, you’ll receive an email with a tracking link (please also check your spam folder).

Alternatively, you can track your order directly here by entering your order number and email address.

Can I return my order?

If you are not satisfied with your order, please initiate your return via our Returns Center within 30 days of delivery - here is a link to the Returns Center.

Can I have my order delivered to a parcel locker?

Unfortunately, delivery to parcel lockers is not currently available.

How do I contact customer service?

You can reach our team by email at info@fashionette24.com or via our contact form.