Frequently asked questions
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How do I find the right size for me?
The sizes of our individual products are based on standard US clothing sizes. You can find the size chart here.
How do I care for the clothing properly?
Caring for cotton:
Cotton is easy to care for, but should be washed at a low temperature to prevent shrinkage. It is best to wash it at 86–104°F and dry it in the dryer on a low setting.
Caring for polyester:
Polyester is a durable, easy-care material that dries quickly and creases very little. It should be washed at a low temperature (86–104°F) and preferably air-dried to maintain its shape.
Note:
Always follow the care instructions on the garment label. These contain specific recommendations for optimal care and longevity of the product.
Can I buy the products in a store or only online?
Our selection at Fashionette24 is currently only available online.
Can I track my order?
As soon as your package is on its way, you’ll receive an email with a tracking link (please also check your spam folder).
Alternatively, you can track your order directly here by entering your order number and email address.
Can I return my order?
If you are not satisfied with your order, please initiate your return via our Returns Center within 30 days of delivery - here is a link to the Returns Center.
Can I have my order delivered to a parcel locker?
Unfortunately, delivery to parcel lockers is not currently available.
How do I contact customer service?
You can reach our team by email at info@fashionette24.com or via our contact form.